Frequently Asked Questions
Project Exemption Certificate (PEC)
ON-LINE EXEMPTION APPLICATION
I was entering my Project Exemption Certificate (PEC) request on-line and was called away from my desk for awhile. When I returned, the information I had entered was gone, why?
The system will time out if there is no activity for 20 minutes.
TIP: You are required to provide answers to all the questions except for the following: Project Number, Contract Number and Contract Date. You cannot SAVE the request if there are unanswered questions. To get around this, enter place holder information for each question and then SAVE the record - do not select the Submit button. You can then reopen the request and all the information you entered will still be there. Then, correct the place holder information and select the Submit button.
I am trying to submit a request for a PEC and I have entered my Tax Entity Exemption number. The system won't accept my number, what do I do?
The Kansas Tax Exempt Entity number is a 10-digit, randomly selected, number that starts with the letters KS and does not use the letter "O" (KS1AA1A1AA). This field is case sensitive and does not allow for spaces or punctuation. If you are unable to locate this number, you can contact our office at (785) 296-8460 or (785) 296-3081.
TIP: Be sure that you are using the number zero "0" and not the letter "O".
I selected the back button and I was kicked out of the system, what did I do wrong?
Be sure to use the blue buttons, including the Back button, at the bottom of each page. Using the Back option in the tool bar at the top of your screen will, in most cases, kick you out of the exemption certificate application.
When I log onto the system I can only see the PECs that I have entered. One of my coworkers entered a PEC that I need to submit a request to extend the estimated completion date, how do I get this done?
By adding the Tax Exempt Entity certificate to your account, you will be able to see all the PECs that have been submitted by your entity. To add a certificate click on the link labeled "Add an existing Tax Exempt Entity Certificate to the account" and add the certificate. You can then request a change for the PEC that was entered by your coworker.
I have answered the questions and selected the Submitted/Save button at the bottom of the screen and nothing happens. Why won't the system take the information I entered?
In most cases, this means that either a question has been left unanswered or the system does not like what you have entered for a particular question. The questions that are not being accepted are listed at the top of your screen in red. If the question does not have an answer entered, simply enter your response. If you have entered a response, try removing any special characters (i.e. #, @, etc.).
If you continue to have problems you can contact our office at (785) 296-8460 or (785) 296-3081.
TAX EXEMPT ENTITY RENEWAL
I don't know my KSWebTax User ID or my password?
You can get that information on the sign-on page. Click on "Forgot your User ID/Password". If you still have problems, call 1-800-525-3901.
This is my first time on KSWebTax and I don't know my PIN for the exemption certificate that will let me activate my exemption certificate.
The PIN is on the cover letter mailed with the certificate. If you don't have the letter, you will have to wait to renew the certificate until you receive the renewal notice being mailed by the department. The notice contains your exemption number and PIN.
What information can I update on my certificate? Can I change our name?
You can update contact and address information. You can not change the name. Send name change by email to renewcert@kdor.state.ks.us or call 785-296-3081.
My certificate doesn't expire until November 2010, do I need to renew it now?
Yes all certificates are being renewed at this time. Even though some certificates do not expire until November 2010, the goal is to have all of them renewed by the end of 2009.
Do I need to provide vendors with a copy of the new certificate?
Yes, please provide a copy of the new certificate to all vendors when you make your next purchase.
I haven't received any notice from the department on renewing my certificate but I hear they are being renewed. Can I renew mine now?
Yes, you can renew your exemption certificate at any time, as long as you have the exemption number and PIN. If you don't have the PIN you will need to wait until you receive the renewal notice from the department. The renewal notices are being mailed on a staggered basis so some groups will receive a notice before others. If you don't receive a notice by October 20, 2009 contact the department by phone or email.
I don't have the ability to renew on-line, what am I to do?
The back side of the renewal notice allows you to mail in the request for renewal to the department. Complete the information on the back of the form and mail to the address provided. It may take 4-6 weeks to process and mail your new certificate.
Can I renew several exemption certificates under the same KSWebTax account?
Yes, you can activate multiple exemption certificates under one KSWebTax account.
I am adding an existing certificate to my account but I'm getting an error message that the certificate is not found or not valid. Why?
Check that you are entering in the certificate number and PIN correctly. Check they are entering a zero not the letter O, 1 vs. L, etc. If this does not resolve the issue contact the Department of Revenue by email to renewcert@kdor.state.ks.us or call 785-296-3081.